Return Policy

We strive to ensure that you are completely satisfied with your purchase. If you experience any issues with your order, please adhere to the following return policy:

1. Notification Period: Customers must notify us within 48 hours of receiving their order if there are any problems. This notification period is essential to promptly address and resolve any issues.

2. Return and Exchange Conditions:

   • Trees returned or exchanged for reasons other than receiving the wrong item or a defective product are subject to a 25% restocking fee.
   • The restocking fee is applicable to cover the costs associated with processing the return and restocking the items.
   • Items must be returned in their original condition and packaging to be eligible for a refund or exchange.
     
     

3. Process for Returns and Exchanges:

   • Contact our customer service team within the 48-hour notification period to initiate the return or exchange process.
   • Provide details of the issue along with any relevant order information.
   • Our team will guide you through the return or exchange procedure, including providing a return authorization if applicable.
     
     

4. Refunds:

   • Refunds will be processed within 7-10 business days after we receive and inspect the returned item(s).
   • The refund amount will be credited to the original method of payment, minus the 25% restocking fee, if applicable.
     
     

5. Exceptions:

   • Customized or special order items are not eligible for returns or exchanges unless they are defective or incorrect upon arrival.

Thank you for your understanding and cooperation. We are committed to ensuring your satisfaction and appreciate your adherence to this policy. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.