Privacy Policy

Effective Date: 01.01.2024

SuperTrees Inc. ("we," "us," "our") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make use of our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information: We collect personal information that you provide to us voluntarily. This may include, but is not limited to:

Name: For identification and communication purposes.
Email Address: To send order confirmations, updates, and promotional materials (if opted in).
Phone Number: For order-related queries and support.
Shipping Address: To deliver products to you.
Payment Information: To process transactions securely.

b. Non-Personal Information: We also collect non-personal information that does not identify you directly. This includes:

Browser Type and Version: To ensure our website is compatible with your system.
Operating System: To improve website functionality.
IP Address: To analyze trends and administer the site.
Pages Visited: To understand user preferences and improve our content.
Time and Date of Access: For internal analytics and reporting purposes.

2. How We Use Your Information

We use the information we collect for a variety of purposes, including but not limited to:

Order Processing: To process and fulfill your orders accurately and efficiently.
Communication: To communicate with you regarding your orders, respond to your inquiries, and provide customer support.
Improvement of Services: To enhance our website, products, and services based on the feedback and information we receive from you.
Personalization: To tailor your experience on our website according to your preferences.
Marketing: To send you promotional materials and updates, provided you have opted in to receive such communications.
Fraud Prevention: To detect and prevent fraudulent transactions and monitor against potential threats.

3. Sharing Your Information

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers are required to keep your information confidential and use it only for the purposes for which we disclose it to them.
Legal Requirements: We may disclose your information to comply with legal obligations, such as a law, regulation, court order, subpoena, or other legal processes.
Protection of Rights: We may disclose your information to protect our rights, property, or safety, as well as those of our users or others.

4. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your experience. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enable the site's or service provider's systems to recognize your browser and capture and remember certain information.

Types of Cookies We Use:

Essential Cookies: These are necessary for the proper functioning of the website and enable you to navigate and use its features.
Performance Cookies: These collect information about how you use our website, such as which pages you visit most often, and help us improve its performance.
Functional Cookies: These allow our website to remember choices you make and provide enhanced, more personalized features.
Targeting Cookies: These are used to deliver advertisements more relevant to you and your interests.

You can choose to disable cookies through your browser settings; however, this may affect your ability to use certain features of our website.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

Encryption: We use encryption to protect sensitive information transmitted online.
Access Controls: We limit access to your personal information to employees, contractors, and agents who need to know that information in order to operate, develop, or improve our services.
Regular Security Audits: We conduct regular security audits to ensure the ongoing protection of your information.

Despite our efforts, please be aware that no security measures are perfect or impenetrable. We cannot guarantee the absolute security of your information.

6. Your Rights

You have certain rights regarding your personal information, including:

Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request correction of any inaccurate or incomplete information.
Deletion: You have the right to request deletion of your personal information, subject to certain legal obligations.
Opt-Out: You have the right to opt-out of receiving marketing communications from us.

To exercise any of these rights, please contact us using the contact information provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us.

Thank you for trusting SuperTrees Inc. with your personal information. We are committed to ensuring your privacy and will continue to protect your information with the utmost care.